Shipping Policy

Last updated: October 2025
Questions? Contact us anytime at support@evertail.store

🕒 Order Processing

We process all orders within 24 hours (Monday–Friday).
Once your order is processed, you’ll receive a confirmation email with your tracking number as soon as it ships out.

Please note: During high-volume periods (sales, holidays), processing may take an additional 1-2 business days — but we always do our best to get your order out fast.

🇬🇧 Shipping to the United Kingdom

  • Shipping Time: 3–5 business days

  • Shipping Cost: FREE

  • All orders are shipped from our UK-based fulfilment centre to ensure quick delivery across England, Scotland, Wales, and Northern Ireland.

🇳🇿 Shipping to New Zealand

  • Shipping Time: 6–10 business days

  • Shipping Cost: FREE

  • Orders are shipped via our international logistics partners with full tracking provided.

🌍 Other Regions

We’re currently focused on serving customers in the United Kingdom and New Zealand.
If you’re outside these countries and would like to order, please reach out to support@evertail.store — we’ll do our best to accommodate your request.

📦 Tracking Your Order

Once your order ships, you’ll receive a tracking email so you can follow your package every step of the way.
If your tracking number isn’t active right away, don’t worry — it may take 12–24 hours for tracking updates to appear after dispatch.

❗ Delays & Customs

We do our best to ensure your order arrives on time. However, please allow for potential carrier or customs delays that may occur beyond our control, especially for New Zealand shipments.

💬 Need Help?

If your order hasn’t arrived within the estimated timeframe, please contact us at support@evertail.store with your order number — our support team will respond within 24 hours.

EverTail — Love your pets. Not their mess. 🐾
https://evertail.store